Privacy Policy

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1. Introduction

Twinspire Homes Real Estate LLC (“Company”, “we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy in accordance with applicable laws in the United Arab Emirates, including Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or communicate with us.

2. Scope of This Policy

This policy applies to all personal data processed by Twinspire Homes Real Estate LLC, whether collected:

• Through our website
   
• Via email, phone, WhatsApp, or in-person interactions
   
• Through marketing campaigns, events, or property inquiries
   

The PDPL applies to any business processing personal data of individuals in the UAE, regardless of where the company is located .

3. Information We Collect

We may collect and process the following types of personal data:

3.1 Personal Identification Data

• Name
   
• Phone number
   
• Email address
   
• Nationality
   

3.2 Property & Financial Information

• Investment preferences
   
• Budget and financing details
   
• Property interests
   

3.3 Technical Data

• IP address
   
• Browser type
   
• Device information
   
• Cookies and usage data
   
• Under UAE law, personal data includes any information that can identify an individual directly or indirectly.

4. How We Collect Data

We collect data through:

• Website forms and newsletter subscriptions
   
• Property inquiries and consultations
   
• Phone calls, WhatsApp, and email communications
   
• Cookies and tracking technologies
   

5. Purpose of Data Processing

We process your data only for legitimate and specific purposes, including:

• Responding to inquiries and providing property details
   
• Facilitating property transactions and consultations
   
• Sending updates, offers, and marketing communications
   
• Improving our website and services
   
• Complying with legal and regulatory requirements
   
• UAE law requires that personal data be collected for specific and legitimate purposes only.

6. Legal Basis for Processing

We process your personal data based on:

• Your consent
   
• Performance of a contract
   
• Compliance with legal obligations
   
• Our legitimate business interests, where applicable
   
• Consent must be clear, informed, and freely given under UAE law.

7. Data Sharing and Disclosure

We may share your personal data with:

• Property developers and partners
   
• Financial institutions (for mortgage or investment facilitation)
   
• Service providers (CRM systems, marketing tools, IT support)
   
• Government or regulatory authorities when required
   
• We ensure that all third parties maintain appropriate data protection standards.

8. International Data Transfers

Your personal data may be transferred outside the UAE where necessary. In such cases, we ensure that:

• Adequate protection measures are in place
   
• Transfers comply with UAE data protection regulations
   

9. Data Retention

We retain your personal data only as long as necessary to:

• Fulfill the purposes outlined in this policy
   
• Comply with legal and regulatory obligations
   
• Data that is no longer required will be securely deleted or anonymized.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

• Unauthorized access
   
• Loss or misuse
   
• Disclosure or alteration
   
• Businesses in the UAE are legally required to ensure data security and confidentiality.

11. Your Rights

Under UAE PDPL, you have the right to:

• Access your personal data
   
• Request correction of inaccurate data
   
• Request deletion (“right to be forgotten”)
   
• Restrict or object to processing
   
• Withdraw consent at any time
   
• Request data portability
   

These rights are a core part of UAE data protection law.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance user experience
   
• Analyze website performance
   
• Deliver personalized content
   

Where required, we obtain your consent before using non-essential cookies.

13. Marketing Communications

You may receive marketing communications from us if you have opted in. You can opt out at any time by:

• Clicking “unsubscribe” in emails
   
• Contacting us directly
   

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

15. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

16. Contact Us

If you have any questions or wish to exercise your rights, please contact:

Twinspire Homes Real Estate LLC
Email: reachus@twinspirehomes.com
Phone: +971 503639327
Address: 101, Bin Fares 2 , Dubai, UAE

17. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates, including applicable data protection regulations in Dubai.